PURRFECT CAFÉ
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Terms & Conditions

These terms apply when you book a visit, buy a voucher or membership, or come to the cafe. They set out what you can expect from us and what we ask of you while you are with our cats.

Last updated October 2026

About these terms

  • •These terms are between you and PURRFECT CAFÉ, 15 Montgomery Street, East Kilbride, G74 4JS. They apply to this website, our online booking system, and visits to the cafe.
  • •By booking, buying a voucher or membership, or visiting, you accept these terms. If you do not accept them, please do not book.

Entry, sessions and prices

  • •Entry is charged per person, per session, at the price shown when you book. Discounts are the ones shown at checkout.
  • •A session runs for the time stated when you book. We may need to take a short break during a session to look after the cats.
  • •The entry fee is a contribution towards the care and welfare of our cats. It is not a deposit and it is not a payment for the cats themselves.
  • •Infants are free of charge, and one Essential Companion accompanying a paying disabled guest is free of charge, as set out in our booking policy.

Paying

  • •Online bookings, memberships and vouchers are paid by card through our secure checkout, provided by Stripe. We never store your card details.
  • •In the cafe, we take card and cash.
  • •The total shown at checkout is the total you pay for that booking. If something looks wrong, contact us before you pay and we will sort it out.

House rules

  • •Please use the hand sanitiser on arrival, and ask a member of staff if your shoes need a clean before you go in.
  • •Please do not feed the cats, share your food or drink with them, and cover your drink when a cat comes close.
  • •Please do not pick the cats up, chase them, or wake a sleeping cat. If a cat walks away, it wants some space. Staff will step in if a cat needs a rest, and we ask you to follow what they say.
  • •Children must be supervised by an adult at all times, and please no running or loud play indoors.
  • •Ask a member of staff before bringing in cat toys or catnip.
  • •Please do not bring outside food or drink without our agreement.
  • •No flash photography, and no filming or photographs of other guests without their permission.
  • •Smoking and vaping are permitted outside only.

Health and safety

  • •Allergies: cats, food and drinks share the same space, so we cannot promise an allergen-free environment. Tell us about allergies or dietary needs when you book and our team will help.
  • •Please wash or sanitise your hands before and after handling the cats or their toys.
  • •If you are unwell, please stay at home and move your booking rather than visiting the cafe.
  • •If you are pregnant, or you or someone in your party has a weakened immune system, please speak to your doctor before visiting.
  • •If anything happens during your visit, tell a member of staff straight away so we can record it and help.

Access and sensory needs

  • •We are an ASD-friendly cafe. Tell us in your booking notes what would make the visit work for you or your family: a quieter corner, a slow introduction to the cats, lighting, or notice in advance of what to expect.
  • •We will always try to accommodate a support or assistance need. If something is not possible, we will tell you before you book so you can decide.

Vouchers and gift cards

  • •Vouchers are not refundable and cannot be exchanged for cash.
  • •They can be used towards entry fees and cafe purchases, in whole or in part, until the expiry date shown on the voucher.
  • •Any unused balance stays on the voucher until it expires. We cannot replace a lost voucher, so please keep the code safe.

Memberships

  • •Memberships are billed monthly or yearly as shown at checkout, and renew automatically until you cancel.
  • •You can cancel at any time from your account page or by emailing us. You keep your member benefits until the end of the period you have already paid for.
  • •We do not refund part of a paid period.

Liability

  • •Our cats are friendly, but they are animals and can scratch or bite. Stroking and interacting with them is at your own risk, and guests are asked to follow staff guidance and our house rules.
  • •Please tell a member of staff about any scratch, bite or incident immediately so it can be cleaned and recorded.
  • •We are not responsible for loss or damage to personal belongings, except where the law does not allow us to exclude that responsibility.
  • •Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, or for fraud.

Refusing entry or ending a visit

  • •We may refuse entry, or end a visit without a refund, if someone is aggressive, intoxicated, distressing other guests or the cats, or repeatedly breaking the house rules.
  • •That decision is made by the duty manager, and we will always explain the reason.

Lost property

  • •We keep found items for 30 days. Call us and we will check what we have.

Changes to these terms and our prices

  • •We may update these terms and our prices. The terms and prices that apply to you are the ones shown at the time you book.

Complaints and contact

  • •Tell us what went wrong by emailing info@purrfect-cafe.com or calling +44 (141) 721-0104. We aim to reply within 5 working days.
  • •These terms follow the law of Scotland, and any dispute will be dealt with by the Scottish courts.